FREQUENTLY ASKED QUESTIONS Do Chemo Beanies come in different sizes? Chemo Beanies come in one standard size. The unique double elastic design stretches to fit most women’s head. If for some reason, you find the Chemo Beanie does not comfortably fit, we will gladly refund your purchase. What are Chemo Beanies made of? Chemo Beanies come in one standard design or shape, the only difference among the beanies are the materials they are made from. We have beanies made from different fabric blends. Please refer to the product description for the fabric. What’s the difference between Chemo Beanies and the traditional cancer Turbans I see in the doctor’s office? Traditional cancer turbans seem like a great idea, but we found they still make you look bald, just covered with fabric. The unique bunching of the fabric of our Chemo Beanies and ruffles on the black of neck provides an illusion of hair. What is the significance of the Chemo Beanies’ Style names? Chemo Beanies is a family business, inspired by our two sisters’ fight against Breast Cancer. The names of the styles are tributes to the women we have met during their journey with Cancer and in remembrance of those who lost their battle with cancer. How do I care for my new Chemo Beanies? Chemo Beanies are made of a variety of soft fabric ranging from cotton to polyester/spandex blends. We suggest hand washing your Chemo Beanie and laying flat to dry. When will my Chemo Beanies be shipped? We typically ship the same day the order is placed or by noon the following day. We use the United States Postal Service priority mail which generally takes 3 days depending upon location. All items are shipped out of Orange County, California. When you’re item is shipped, you will receive a tracking update from the USPS to your email. How much is shipping? Standard USPS shipping rates apply based on location and quantity of purchase. You will be given the shipping rate at checkout before entering your payment information. What if I need to make changes to my order ? Changes can be made by contacting our customer service team at 866-526-2001 or by email at firstname.lastname@example.org. We can not guarantee changes after the order is shipped. Can I cancel an order? If your order has not shipped, we will be happy to cancel it. To do so, please contact our customer service department directly at 866-526-2001 or by email at email@example.com What are your hours of operation? Chemo Beanies customer service is available 24 hours/7 days a week. If our customer service representative can not answer your question, one of our owners will get back to you within 24 hours. Owners operating hours are 7 PST-6pm PST I am a storeowner and would love to sell Chemo Beanies in my store. Chemo Beanies would love to reach all our survivor sisters, if you are interested in selling in your retail environment, please contact us by email firstname.lastname@example.org and we will get back to your right away to discuss. Where can I view the current collection of Chemo Beanie Inventory? We are continually updating our collection based on the seasons and therefore do not keep a printed catalog. Our in-stock inventory is updated daily and our website www.chemobeanies.com will reflect the current selection. Many of the print styles are limited quantities of a large variety of the latest trends and seasonal colors and fabrics. If you do not have Internet access, please contact us and we can provide you with a current inventory list. Return/Exchange We offer a hassle free Return/Exchange Policy. If there are any issues with your shipment or would like to exchange or refund, please contact us directly and we will provide instructions for your return or exchange. 866-526-2001. My question wasn’t covered , how do I speak with someone from Chemo Beanies? We are happy to answer any other questions you may have and tell you more about our company and product. Please call us at 866-526-2001 and you can speak to one of the company’s owners. Thank you!